John A. Novell – Managing Partner
Mr. Novell brings over two decades of management experience in software development, product manufacturing, and process improvement. His impressive career includes executive roles and advisory positions across more than a dozen companies.
Previously, John served as the Senior Vice President at Safeharbor Knowledge Solutions, overseeing call center operations and self-service article development. He also held the position of Director of Global Alliances at Topaz Bridge, an ISV specializing in SaaS solutions bridging the Microsoft and SAP platforms. Moreover, John was a founding member and Executive VP of Automobile Structures, a Microsoft VAR focused on developing innovative solutions for the automotive industry.
John graduated from Washington State University with a Bachelor of Arts in Finance and earned his MBA from the University of Washington. His extensive technical expertise is reflected in his multiple certifications in Salesforce, Microsoft, and Oracle technologies.
Currently, John leads Actus Consulting Group, a prominent Salesforce consulting practice. His area of specialization encompasses Manufacturing, Retail, Banking, Health & Life Sciences, and Accounting/ERP integrations (SAP, NetSuite, MS Dynamics, and Intuit QuickBooks).
Diane Gonthier – Salesforce Consultant
Diane brings a wealth of experience in analyzing business processes to optimize organizations’ rapid adoption of the Salesforce platform.
With years of guiding clients through the entire Salesforce development lifecycle, from initial needs assessment to final implementation, Diane excels at creating solutions that empower businesses and organizations to focus on their customers and missions rather than technology.
Diane boasts 13 years of experience building Salesforce solutions and holds multiple Salesforce certifications, including Administrator, Advanced Administrator, Service Cloud Consultant, Marketing Cloud Account Engagement Specialist, User Experience Designer, and Platform App Builder. Her expertise extends beyond Salesforce, with additional certifications in DocuSign and Conga Composer. She is also an active member of several Salesforce user and developer groups.
Frank Silvester – Salesforce Consultant
Frank is a seasoned Salesforce and sales optimization consultant with a unique perspective forged over two decades as a technical sales professional, global sales leader, and executive team member at a Fortune 50 company. Frank holds an MBA from the University of Michigan Ross School of Business and a degree in Computer Science from Carnegie Mellon University.
