About Us
We bring deep functional knowledge and technical skills to make sure you are able to make the best use of the world’s best CRM system.
John A. Novell – Managing Partner
Mr. Novell brings over 25 years of management experience with developing software, manufacturing products and improving processes. He has held executive positions and served in an advisory capacity for more than a dozen companies.
Previously, John was the Senior Vice President with Safeharbor Knowledge Solutions (Call center and self-service articles), he served as the Director of Global Alliances for Topaz Bridge, an ISV developing SaaS solutions between Microsoft and SAP platform. John was a founding member and Executive VP of Automobile Structures, a Microsoft VAR developing progressive solutions for the automotive industry.
John is a graduate from Washington State University with a BA in Finance and received his MBA from the University of Washington. John has multiple certification technologies including Salesforce, Microsoft and Oracle.
John currently runs Actus Consulting Group, a Salesforce consulting practice. Here, he is specializes in Manufacturing, Retail, Banking, Health & Life Sciences and Accounting/ERP integrations (SAP, NetSuite, MS Dynamics, and Intuit QuickBooks)
Diane Gonthier – Salesforce Consultant
Diane has extensive experience analyzing business processes to enhance and optimize an organization’s rapid adoption of the Salesforce platform.
Diane has years of experience guiding clients through the entire Salesforce development process from initial needs assessment through building a statement of work, design, development, testing, training, and final implementation. Building solutions that allow businesses and organizations to focus on their customers and missions instead of technology is Diane’s focus.
Diane has 13 years of experience building solutions in Salesforce and holds multiple Salesforce certifications including administrator, advanced administrator, service cloud consultant, Marketing Cloud Account Engagement specialist, user experience design, and platform app builder. In addition, she holds DocuSign and Conga Composer certifications. She is a member of several Salesforce user and developer groups.
Frank Silvester – Salesforce Consultant
Frank Silvester is senior Salesforce and sales optimization consultant, his unique perspective has been nurtured over the past twenty-five years as a technical sales professional, global sales leader and executive team contributor at a Fortune 50 company. Frank holds an MBA from the University of Colorado Leeds School of Business and an Engineering degree from Rensselaer Polytechnic Institute.
