John A. Novell – Managing Partner
Mr. Novell brings over 20 years of leadership experience in software development, product manufacturing, and process improvement. Throughout his distinguished career, he has held executive and advisory roles across more than a dozen companies.
Previously, John served as Senior Vice President at Safeharbor Knowledge Solutions, where he oversaw call center operations and the development of self-service knowledge articles. He also held the role of Director of Global Alliances at Topaz Bridge, an ISV specializing in SaaS solutions that integrate Microsoft and SAP platforms. Additionally, he was a founding member and Executive Vice President of Automobile Structures, a Microsoft VAR dedicated to developing cutting-edge solutions for the automotive industry.
John holds a Bachelor of Arts in Finance from Washington State University and an MBA from the University of Washington. His technical expertise is underscored by multiple certifications in Salesforce, Microsoft, and Oracle technologies.
Currently, John leads Actus Consulting Group, a premier Salesforce consulting firm. His areas of expertise include Manufacturing, Retail, Banking, Health & Life Sciences, and Accounting/ERP integrations, spanning SAP, NetSuite, Microsoft Dynamics, and Intuit QuickBooks.
Diane Gonthier – Salesforce Consultant
Diane brings a wealth of experience in analyzing business processes to optimize organizations’ rapid adoption of the Salesforce platform.
With years of guiding clients through the entire Salesforce development lifecycle, from initial needs assessment to final implementation, Diane excels at creating solutions that empower businesses and organizations to focus on their customers and missions rather than technology.
Diane boasts 13 years of experience building Salesforce solutions and holds multiple Salesforce certifications, including Administrator, Advanced Administrator, Service Cloud Consultant, Marketing Cloud Account Engagement Specialist, User Experience Designer, and Platform App Builder. Her expertise extends beyond Salesforce, with additional certifications in DocuSign and Conga Composer. She is also an active member of several Salesforce user and developer groups.
Frank Silvester – Salesforce Consultant
Frank is a seasoned Salesforce and sales optimization consultant with a unique perspective forged over two decades as a technical sales professional, global sales leader, and executive team member at a Fortune 50 company. Frank holds an MBA from the University of Michigan Ross School of Business and a degree in Computer Science from Carnegie Mellon University.
